Terms & ConditionsWelcome to Latogo.de, the leading online platform for young adults worldwide to learn German. We appreciate you taking the time to review our Terms and Conditions. Transparency is important to us, so we have provided a summary of the key points:
1. Acceptance of Terms and Conditions
Welcome to Latogo.de! By accessing and using our website (https://www.latogo.de), you acknowledge that you accept and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, please refrain from using our website.
The following terms apply to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any agreements: "Customer," "Student," "You," and "Your" refer to you as a visitor or customer of our website, accepting the terms set forth by the company. "Latogo," "Ourselves," "We," "Our," and "Us" refer to HalloLatogo OÜ.
Before using the Site, please carefully review all of the Terms. By using the Site, you affirm that you are at least 13 years old and have the legal capacity to enter into binding contracts. Younger students who are under the age of 13 may participate in classes with the assistance and supervision of their parents or legal guardians.
- Our Privacy Statement
We want to ensure transparency regarding the accessibility of our website and our limitations of liability. Please take note of the following:
· Latogo assumes no responsibility or liability for the content displayed on our website.
· We will not be held liable for any loss or damages, including personal injury or death, arising directly or indirectly from the use of our services. This includes but is not limited to:
· Errors or omissions in the technical operation of the Services.
· Damage to computer hardware, software, modems, or other equipment resulting from security breaches, viruses, bugs, tampering, fraud, errors, interruptions, defects, delays in operation or transmission, computer line or network failures, or any other technical or non-technical malfunctions.
· Loss of profits, goodwill, data, work stoppage, inaccuracy of results, or equipment failure or malfunction.
· Latogo does not guarantee the improvement of your language learning, timeliness, delivery, or storage of information, access restriction or loss, bugs or errors, unauthorized use due to sharing access, or any malfunction or inadequacy of your internet connection or hardware.
· We cannot guarantee that our website will be secure or free from bugs or viruses. It is your responsibility to configure your information technology, computer programs, and platform to access the website and use virus protection software.
· Latogo does not review, monitor, operate, or control third-party websites. We do not guarantee the content available on or through these websites and assume no liability for it.
· The user is solely responsible for the cost, availability, and security of the data connection required for using Latogo's services.
· Latogo does not guarantee that our services are suitable for specific user goals.
It is important to familiarize yourself with these terms and understand the limitations of our liability before using our services.
The services provided by Latogo, our licensors, or teachers are offered "as is," "as available," and without any warranties or conditions, whether express or implied. This includes warranties of merchantability, accuracy, fitness for a particular purpose, title, non-infringement, or arising from a course of dealing, usage, or trade, whether by statute or otherwise in law. To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and its use. This includes any warranties implied by law regarding satisfactory quality, fitness for a particular purpose, and the use of reasonable care and skill. However, nothing in this disclaimer shall limit or exclude our or your liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law. The limitations and exclusions of liability outlined in this section, as well as elsewhere in this disclaimer, are subject to the preceding paragraph and govern all liabilities arising under the disclaimer or related to the subject matter of this disclaimer. This includes liabilities arising in contract, tort (including negligence), and for breach of statutory duty.
- Intellectual Property Rights
Unless otherwise stated, HalloLatogo OÜ owns the intellectual property rights to all materials on our website, including content, text, images, software, audio and video files, documentation, quizzes, and the site itself. These materials are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may view and print pages from latogo.de for personal use, subject to the restrictions set forth in these terms. You are prohibited from republishing, posting, distributing, selling, renting, sub-licensing, translating, reproducing, modifying, duplicating, or copying materials from latogo.de. However, subject to your compliance with these Terms, Latogo grants you a limited, non-exclusive, non-transferable license to access and view any Latogo Content solely for your personal and non-commercial purposes.
6. Payment Policy
To use our Payment Services, you must first register and create a Latogo Account in accordance with our Terms. We offer various class packages for our Paid Services, allowing you to choose the one that suits your needs best. Payment for Paid Services is required in advance.
Details of the different class packages and prices can be found on our website at https://www.latogo.de/view.
You have two choices for accessing our services:
Monthly Subscription: This option renews every 4 weeks automatically.
One-Time Sessions: These are individual sessions without committing to a recurring subscription.
We reserve the right to change the package fees at any time, with reasonable notice emailed to current customers.
7. Term and Termination
Your Latogo subscription may be terminated if, after enrollment, your credit card expires, is canceled, lost, or invalidated. In such cases, Latogo will reach out to you, providing an opportunity to update your registration details. Additionally, your subscription will be concluded if your credit card fails to recharge successfully or if the subscription renewal process is not completed successfully.
The commencement of an online language classes with Latogo starts at the specified time outlined in the order confirmation.
For those subscribing to a monthly plan for online language classes, the agreement is established for a four-week period and automatically renews for additional four-week intervals, unless you or Latogo terminate the agreement before the conclusion of the ongoing subscription term.
The validity period for purchased credits extends for one year from the date of purchase. However, the redemption of these credits is only applicable during an active subscription to our online language classes or within the duration of an upfront payment.
In the case of Latogo's automatically renewing subscription-based Paid Service, your credit card will be charged automatically at the conclusion of your existing subscription term. Unless you opt to cancel, your subscription will be renewed for an identical duration. The subscriptions remain active throughout the subscription period, irrespective of whether the subscribed Paid Service is actively used. To ascertain the duration of your subscription.
To cancel your subscription, you can use the subscription cancellation option in text form or access the "My Profile" section in your user account, utilizing the designated button for this purpose.
If you choose an one time session the agreement is formed for the chosen contract duration. Such upfront payment online language classes do not renew automatically.
If you are a consumer as, you have the right to withdraw from contracts with Latogo in accordance with applicable legal provisions. A consumer, for the purposes of these General Terms and Conditions (GTC), refers to any natural person utilizing Latogo's services for purposes not predominantly associated with their commercial or independent professional activities.
You have the right to withdraw from this contract within 14 days without stating any reasons.
The withdrawal period expires 14 days after the conclusion of the contract.
To exercise your right of withdrawal, you must notify us (HalloLatogo OÜ, Sepapaja 6, 15551 Tallin, +37281597480, email: email@example.com) of your decision to withdraw from this contract through an unequivocal statement.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days from the day we receive notice of your decision to withdraw from this contract. We will carry out the reimbursement using the same payment method you used for the initial transaction.
If you requested the commencement of services during the withdrawal period, you shall pay us an amount proportionate to the services performed until you have informed us of your withdrawal from this contract, compared to the overall coverage of the contract.
Latogo Credits are a virtual currency tied to the US Dollar, which can be purchased from HalloLatogo OÜ. We are not responsible for any currency fluctuations that may occur when you pay in a currency other than USD. These credits can only be used on our website to purchase class packages and hold no value outside of Latogo.
To acquire Latogo Credits, you can use PayPal or a third-party payment method, such as a debit or credit card, to pay the required amount. By providing your payment information, you authorize us to charge the designated payment method for the specified amounts on the payment page. Once the transaction is successful, the corresponding amount of Latogo Credits will be added to your Student Wallet.
Please note that authorized payments are final, and no refunds will be provided for purchased Latogo Credits.
8. Cancellation Policy:
- Latogo will not be responsible and will not refund any class credits for classes booked on the wrong dates or times.
- It is your responsibility to adjust class bookings accordingly if you need to travel between time zones or if there are regional timezone changes.
- Live classes must be scheduled at least 24 hours in advance.
- If a teacher cancels a class in advance, you will receive a full refund.
- In the event that a teacher misses a live class, you can request a full refund.
- If the start time of a class is rescheduled, you can request a full refund.
- Cancelling classes less than 24 hours in advance will result in the loss of credit, regardless of the circumstances.
- To be considered attended, you must join the class no later than 10 minutes after the scheduled start time. Attending afterward will result in the loss of credit.
- If you fail to attend a class due to reasons for which Latogo is not responsible (such as health, job, technical issues, personal matters, etc.), Latogo will not refund the class. It is your responsibility to ensure a stable internet connection and have the necessary technical settings, such as a microphone or speakers.
- If any problems occur on Latogo's side within 10 minutes after the class's start time, you can leave the class and report the issue (teacher no-show or technical error) via email within 48 hours. We will refund your credit accordingly.
- After confirming a successful live class, you will have the option to provide feedback and a rating for the teacher.
- Providing feedback and rating is optional, but if you choose to do so, you agree not to artificially manipulate a teacher's rating, engage in fraud, spam, insult, harass, threaten, or intentionally misuse the feedback system.
9. Termination of Services
We reserve the right to terminate your access to the Site at any time and without prior notice, for any reason. In such cases, we have no obligation to you or any third party. Termination may result in the removal and deletion of all information associated with your account. Certain provisions of this Agreement will continue to apply even after termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Any suspension or termination will not release you from any outstanding obligations, including payment obligations, and no refunds will be provided. Upon suspension or termination, your license to use the Services will be immediately revoked upon notice from us.
Iframes: Altering Visual Presentation
You are prohibited from creating frames around our web pages or using any techniques that modify the visual presentation or appearance of our website without obtaining prior approval and express written permission.
10. Dispute Resolution:
In the event of a dispute between you and Latogo, our aim is to resolve it quickly and cost-effectively. Therefore, you agree that any claim or controversy arising out of this Agreement, or the Latogo Services will be resolved through negotiation. Before pursuing other options, you agree to contact us directly for dispute assistance by reaching out to our Customer Service.
11. Modification of the Terms
For any questions or to report any breaches of the Terms, please reach out to us at firstname.lastname@example.org.
Latogo may contact you and provide notices, including updates to these Terms, through email or by posting announcements on the Site.
Last updated: 29th Dezember 2023