Terms & Conditions
Welcome to Latogo.de, the leading online platform for young adults worldwide to learn German. We appreciate you taking the time to review our Terms and Conditions. Transparency is important to us, so we have provided a summary of the key points:1. Acceptance of Terms and Conditions
Welcome to Latogo.de! By
accessing and using our website (https://www.latogo.de), you acknowledge that you accept and agree to be bound by
these Terms and Conditions in their entirety. If you do not agree with any part
of these Terms, please refrain from using our website.
The following terms apply
to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any
agreements: "Customer," "Student," "You," and
"Your" refer to you as a visitor or customer of our website,
accepting the terms set forth by the company. "Latogo,"
"Ourselves," "We," "Our," and "Us"
refer to HalloLatogo OÜ.
Before using the Site,
please carefully review all of the Terms. By using the Site, you affirm that
you are at least 13 years old and have the legal capacity to enter into binding
contracts. Younger students who are under the age of 13 may participate
in classes with the assistance and supervision of their parents or legal
guardians.
- Our Privacy Statement
Your privacy is important to us. Personal
data and other information about you are governed by our Privacy Policy, which
is incorporated into these Terms. It is your responsibility to determine which
personal data you choose to share on your profile. You are also responsible for
maintaining the confidentiality of your account, username, and password. It is
essential to keep your registration information accurate and up to date for the
Service to function effectively.
By signing up for the Service, you
acknowledge and accept these Terms. Additionally, you indicate that you
understand and consent to the collection, use, and disclosure practices
described in our Privacy Policy. Please review our Privacy Policy at www.latogo.de/privacy for more information.
3. Accessibility and
Limitation of Liability
We want to ensure
transparency regarding the accessibility of our website and our limitations of
liability. Please take note of the following:
·
Latogo assumes no responsibility or liability for the content displayed on
our website.
·
We will not be held liable for any loss or damages, including personal
injury or death, arising directly or indirectly from the use of our services.
This includes but is not limited to:
·
Errors or omissions in the technical operation of the Services.
·
Damage to computer hardware, software, modems, or other equipment
resulting from security breaches, viruses, bugs, tampering, fraud, errors,
interruptions, defects, delays in operation or transmission, computer line or
network failures, or any other technical or non-technical malfunctions.
·
Loss of profits, goodwill, data, work stoppage, inaccuracy of results, or
equipment failure or malfunction.
·
Latogo does not guarantee the improvement of your language learning,
timeliness, delivery, or storage of information, access restriction or loss,
bugs or errors, unauthorized use due to sharing access, or any malfunction or
inadequacy of your internet connection or hardware.
·
We cannot guarantee that our website will be secure or free from bugs or
viruses. It is your responsibility to configure your information technology,
computer programs, and platform to access the website and use virus protection
software.
·
Latogo does not review, monitor, operate, or control third-party websites.
We do not guarantee the content available on or through these websites and
assume no liability for it.
·
To fully utilize our services, you must use compatible technologies (e.g.,
up-to-date browsers, Adobe Flash) or enable their use on your computer (e.g.,
JavaScript, cookies, and pop-ups). Limited functionality may occur if outdated
or uncommon technologies are used.
·
The user is solely responsible for the cost, availability, and security of
the data connection required for using Latogo's services.
·
Latogo does not guarantee that our services are suitable for specific user
goals.
It is important to
familiarize yourself with these terms and understand the limitations of our
liability before using our services.
- Disclaimer
The services provided by Latogo, our licensors, or teachers are offered "as is," "as available," and without any warranties or conditions, whether express or implied. This includes warranties of merchantability, accuracy, fitness for a particular purpose, title, non-infringement, or arising from a course of dealing, usage, or trade, whether by statute or otherwise in law. To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and its use. This includes any warranties implied by law regarding satisfactory quality, fitness for a particular purpose, and the use of reasonable care and skill. However, nothing in this disclaimer shall limit or exclude our or your liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law. The limitations and exclusions of liability outlined in this section, as well as elsewhere in this disclaimer, are subject to the preceding paragraph and govern all liabilities arising under the disclaimer or relating to the subject matter of this disclaimer. This includes liabilities arising in contract, tort (including negligence), and breach of statutory duty.
- Intellectual
Property Rights
Unless
otherwise stated, HalloLatogo OÜ owns the intellectual property rights to all
materials on our website, including content, text, images, software, audio and
video files, documentation, quizzes, and the site itself. These materials are
protected by international copyright, trademark, patent, trade secret, and
other intellectual property or proprietary rights laws. You may view and print
pages from latogo.de for personal use, subject to the restrictions set forth in
these terms. You are prohibited from republishing, posting, distributing,
selling, renting, sub-licensing, translating, reproducing, modifying,
duplicating, or copying materials from latogo.de. However, subject to your
compliance with these Terms, Latogo grants you a limited, non-exclusive,
non-transferable license to access and view any Latogo Content solely for your
personal and non-commercial purposes.
6. Payment Policy
To use our Payment
Services, you must first register and create a Latogo Account in accordance
with our Terms. We offer various class packages for our Paid Services, allowing
you to choose the one that suits your needs best. Payment for Paid Services is
required in advance.
Details of the different
class packages and prices can be found on our website at www.latogo.de/pricing. Please note that class packages on Latogo are valid
for 3 months. We will send you reminders when your package is nearing its
expiration date. We reserve the right to change the package fees at any time,
with reasonable notice posted on the site and emailed to current customers.
Latogo Credits
Latogo Credits are a
virtual currency tied to the US Dollar, which can be purchased from HalloLatogo
OÜ. We are not responsible for any currency fluctuations that may occur when
you pay in a currency other than USD. These credits can only be used on our
website to purchase class packages and hold no value outside of Latogo.
To acquire Latogo
Credits, you can use PayPal or a third-party payment method, such as a debit or
credit card, to pay the required amount. By providing your payment information,
you authorize us to charge the designated payment method for the specified
amounts on the payment page. Once the transaction is successful, the
corresponding amount of Latogo Credits will be added to your Student Wallet.
Please note that
authorized payments are final, and no refunds will be provided for purchased
Latogo Credits.
7. Cancellation Policy:
- Latogo will not be responsible and will not refund any
class credits for classes booked on the wrong dates or times.
- It is your responsibility to adjust class bookings
accordingly if you need to travel between time zones or if there are
regional timezone changes.
- Live classes must be scheduled at least 24 hours in
advance.
- If a teacher cancels a class in advance, you will
receive a full refund.
- In the event that a teacher misses a live class, you
can request a full refund.
- If the start time of a class is rescheduled, you can
request a full refund.
- Cancelling classes less than 24 hours in advance will
result in the loss of credit, regardless of the circumstances.
- To be considered attended, you must join the class no
later than 10 minutes after the scheduled start time. Attending afterward
will result in the loss of credit.
- If you fail to attend a class due to reasons for which
Latogo is not responsible (such as health, job, technical issues, personal
matters, etc.), Latogo will not refund the class. It is your
responsibility to ensure a stable internet connection and have the
necessary technical settings, such as a microphone or speakers.
- If any problems occur on Latogo's side within 10
minutes after the class's start time, you can leave the class and report
the issue (teacher no-show or technical error) via email within 48 hours.
We will refund your credit accordingly.
Feedback Policy:
- After confirming a successful live class, you will have
the option to provide feedback and a rating for the teacher.
- Providing feedback and rating is optional, but if you
choose to do so, you agree not to artificially manipulate a teacher's
rating, engage in fraud, spam, insult, harass, threaten, or intentionally
misuse the feedback system.
8. Termination of Services
We
reserve the right to terminate your access to the Site at any time and without
prior notice, for any reason. In such cases, we have no obligation to you or
any third party. Termination may result in the removal and deletion of all information
associated with your account. Certain provisions of this Agreement will
continue to apply even after termination, including ownership provisions,
warranty disclaimers, indemnity, and limitations of liability. Any suspension
or termination will not release you from any outstanding obligations, including
payment obligations, and no refunds will be provided. Upon suspension or
termination, your license to use the Services will be immediately revoked upon
notice from us.
Iframes: Altering
Visual Presentation
You are prohibited
from creating frames around our web pages or using any techniques that modify
the visual presentation or appearance of our website without obtaining prior
approval and express written permission.
9. Dispute Resolution:
In the event of a
dispute between you and Latogo, our aim is to resolve it quickly and
cost-effectively. Therefore, you agree that any claim or controversy arising
out of this Agreement, or the Latogo Services will be resolved through
negotiation. Before pursuing other options, you agree to contact us directly
for dispute assistance by reaching out to our Customer Service.
10. Modification of the Terms
The
company reserves the right to modify these conditions as it deems necessary.
Your continued use of the site signifies your acceptance of any adjustments to
these terms. If there are any changes to our privacy policy, we will notify you
by posting an announcement on key pages of our site. For any changes that
affect the use of Personally Identifiable Information, we will notify affected
individuals via email. Any changes to our privacy policy will be posted on our
site at least 30 days before they take effect. It is recommended that you
regularly review this statement.
For any questions or to report any
breaches of the Terms, please reach out to us at support@latogo.de.
Latogo may contact you and provide
notices, including updates to these Terms, through email or by posting
announcements on the Site.
Last updated: 14th June 2023